TERMS AND CONDITIONS

Last Updated: 08 December 2025

These Terms and Conditions (“Terms”) govern all access to and use of Services provided by 1559471 B.C. Ltd., doing business as Amy Liu Wellness (“Company,” “We,” “Us,” “Our”) through amyliuwellness.com (“Website”). By accessing or using Our Website, Services, or Goods, You (“Client,” “Patient,” “You,” “Your”) agree to be bound by these Terms. If You disagree with any part of these Terms, do not use the Services.

The Company is a British Columbia–registered business operating in Canada, offering educational, wellness, functional medicine, and coaching services, both virtually and in person. U.S.-based clients should review the Terms and Conditions applicable to the U.S. marketplace at www.amyliuwellness.com before purchasing or participating in Services.

1. Interpretation and Definitions

Interpretation

Words with initial capitalization carry the meanings defined below. Definitions apply in singular or plural form, and whether capitalized or not.

Definitions

Company: 1559471 B.C. Ltd., registered in British Columbia, Canada, operating as “Amy Liu Wellness,” including its directors, employees, contractors, practitioners, and the Website amyliuwellness.com.

Affiliate: Any entity controlling, controlled by, or under common control with the Company.

Client / Patient / You: Any individual accessing the Website or purchasing Goods or Services, or the legal entity they represent.

Practitioner: Licensed professionals providing Services, such as naturopathic doctors (NDs), registered nurses (RNs), dietitians, or other recognized healthcare providers.

Services: Functional medicine consultations, health coaching, telehealth services, educational programs, digital courses, memberships, protocols, kits, and other wellness offerings.

Coaching Services: Educational and lifestyle support services that do not diagnose, treat, or prescribe.

Medical Services: Services provided by a licensed healthcare professional only when a separate written medical agreement is expressly established.

Program: Bundles of Services, Coaching, Digital Products, and/or Goods offered as a package.

Goods: Physical products such as supplements, books, kits, and wellness tools.

Digital Products: Non-physical content such as courses, videos, downloads, and eBooks. These products are non-refundable by default under Canadian norms.

Subscriptions: Recurring paid memberships or programs that auto-renew unless canceled.

Order: A request to purchase Goods or Services.

Payment Methods: Credit/debit card, PayPal, Interac e-Transfers, or other methods available on the Website.

Feedback: Ideas, suggestions, or improvements submitted by You.

Telehealth Services: Virtual sessions conducted by video, phone, or electronic communications.

Third-Party Labs / Services: Independent laboratories, supplement partners, or technology platforms not owned or controlled by the Company.

Money-Back Guarantee: Conditional guarantee offered by the Company, only applicable when all eligibility requirements are met.

Program Completion Documentation: Evidence of participation, including photos, logs, session attendance, progress tracking, or receipts.

2. Acknowledgement of Terms

By accessing the Website or using the Services, You confirm that:

You are at least 18 years old.

You have read, understood, and agree to these Terms and Our Privacy Policy.

You provide accurate contact information.

You understand results are not guaranteed and outcomes vary by individual.

Telehealth availability and scope of practice may vary by province or state.

The Company may deny Services if expectations are unsafe, inappropriate, or outside the practitioner’s scope.

All payments are non-refundable except as explicitly outlined under the Money-Back Guarantee.

You assume full responsibility for your health decisions and outcomes.

You consent to electronic communications from the Company.

U.S.-based Clients: Please review the U.S.-specific Terms at www.amyliuwellness.com before purchasing or participating.

3. Medical Disclaimer

Educational Use Only: Unless otherwise stated in a separate medical agreement, all Services are informational and not a substitute for professional medical advice, diagnosis, or treatment.

No Automatic Doctor–Patient Relationship: Purchasing or participating in Services does not establish a doctor–patient relationship. A medical relationship exists only if explicitly established in writing with a licensed provider.

No Diagnosis, Prescriptions, or Acute Care: Practitioners and coaches do not provide controlled substances, prescriptions, or acute medical interventions.

Functional Lab Test Interpretation: Any functional lab test results provided are for educational purposes only unless separately contracted in a medical-client context.

Supplementation Voluntary: Taking supplements is optional; risks must be reviewed with your primary healthcare provider.

Results May Vary: Results may be affected by unforeseen medical factors.

Regulatory Disclaimer: Health Canada and the FDA do not evaluate functional wellness protocols.

4. Client Responsibilities

By using the Services, You agree to:

Provide complete and accurate health information.

Disclose medications, supplements, allergies, medical conditions, pregnancy, or breastfeeding status.

Consult your physician for medical concerns.

Follow all program, safety, and instructional protocols.

Use secure technology for Telehealth sessions and maintain privacy (private space, headphones, etc.).

Not use Services while driving or operating hazardous equipment.

Ensure compliance with provincial or state licensing requirements for Telehealth sessions.

Understand that failure to follow protocols voids any Money-Back Guarantee or expectations of results.

Conduct yourself respectfully; abusive, harassing, or threatening behavior toward staff or practitioners will result in termination of Services.

Acknowledge that results vary and are not guaranteed.

5. Orders, Payments, and Subscriptions

Payments are due in full at purchase.

Payments are final and non-refundable, except as outlined under the Money-Back Guarantee.

Digital Products are accessible for a limited term; lifetime access is not guaranteed.

Subscriptions automatically renew at the existing rate unless notice is provided.

Failed payments immediately suspend access.

Duplicate purchase refunds must be requested within 48 hours.

Chargebacks may result in legal fees if determined to be fraudulent.

6. Money-Back Guarantee (Conditional)

6.1 Eligibility Requirements

To qualify for a refund under the Money-Back Guarantee, You must:

Follow the recommended treatment plan in full, including all protocols, timelines, and commitments.

Attend all required sessions (one-on-one, group, community calls, workshops).

Take all recommended supplements, unless medically contraindicated and documented.

Fully adhere to dietary and lifestyle recommendations.

Complete all assigned modules, homework, and educational content.

Submit program completion documentation (photos, logs, receipts, attendance).

Attest in writing to compliance with all program requirements.

Submit refund requests within 14 days of program completion.

Accept that refunds are processed in CAD, and currency conversion loss is the client’s responsibility.

6.2 Exclusions and Disqualifications

Refunds do not cover lab testing, shipping, third-party fees, supplements, or no-show fees.
Refunds are not available if sessions are missed, protocols partially followed, or documentation not submitted.

6.3 Final Determination and Confidentiality

The Company reserves the exclusive right to determine eligibility. Eligibility decisions are final and confidential.

7. Refunds, Cancellations, and Rescheduling

Except as specified under Money-Back Guarantee, all sales are final.

Canceling a Subscription stops future billing; past payments are non-refundable.

Missed sessions without notice, or same-day cancellations, are forfeited.

The Company may reschedule sessions due to emergencies, practitioner illness, or operational needs.

No refunds for partially completed programs.

Damaged shipping items must be reported within 48 hours. Clients are responsible for incorrect shipping addresses.

Cancellation for Ethical or Safety Concerns: The Company reserves the right to terminate Services if a client is unsafe, abusive, or requires care outside practitioner scope.

8. Intellectual Property

All content, materials, programs, and digital assets are owned by the Company.

Program access is non-transferable.

Sharing login credentials or screenshots of materials is prohibited.

9. Feedback

Feedback submitted to the Company becomes its sole property and may be used without confidentiality obligation or compensation.

10. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for:

Adverse reactions to supplements or lifestyle changes

Software or platform outages, including Zoom/Telehealth failures

Lost or corrupted data

Third-party lab errors or delays

Customs, shipping, or border delays

Maximum liability is the greater of the fees paid in the prior 12 months or CAD 100. Clients acknowledge the inherent risks of lifestyle changes.

11. “AS IS” and “AS AVAILABLE” Disclaimer

The Company does not guarantee:

Availability of specific practitioners

Programs free from typographical errors or inaccuracies

Protocols will work for all individuals

Services are provided as is, without warranties.

12. Governing Law

These Terms are governed by the laws of British Columbia, Canada.
Courts in Vancouver, BC have exclusive jurisdiction over permitted court matters.

13. Dispute Resolution

Attempt informal resolution first.

Arbitration is conducted in English for clients in Canada, the U.S., or international locations, unless prohibited by law.

The losing party may be responsible for arbitration fees.

Class actions and collective claims are waived to the extent permitted by law.

14. Severability

If any provision is found invalid or unenforceable, it will be modified to preserve lawful enforceability and original intent. Remaining provisions remain in full force.

15. Survival

Sections regarding Medical Disclaimer, Intellectual Property, Liability, Money-Back Guarantee determinations, Confidentiality, and Program Access survive program completion or termination.

16. Insurance & Reimbursement Disclaimer

Services are not eligible for MSP, OHIP, Aetna, Blue Cross, or other insurance.
The Company does not provide diagnostic codes, receipts, or insurance documents.

17. Telehealth Risk Disclosure

Telehealth has limitations including:

Inability to perform physical examination

Reliance on client-provided information

Privacy and security dependent on client technology

18. Force Majeure

The Company is not liable for any failure or delay in performance caused by events beyond its control, including:

Natural disasters

Pandemic restrictions

Internet or technology outages

19. Entire Agreement

These Terms, together with the Privacy Policy and any written agreements, constitute the entire agreement, superseding any verbal promises, representations, or expectations.

20. Changes to Terms

The Company may update these Terms at any time.
Material changes are communicated via Website or email 30 days prior to taking effect.
Continued use constitutes acceptance. Clients should periodically review the Terms.

21. Contact Us

For questions or support:

Website: amyliuwellness.com

Email: [email protected]

Support Hours: Monday–Friday, PST

Expected Response: 5–7 business days