Privacy & Information Policy
Last Updated: 10 September 2025
Patient Acknowledgment:
By accessing or using the Services of Amy Liu Wellness (“Company”), You acknowledge that You have read, understood, and agree to this Privacy & Information Policy. You consent to the collection, use, and disclosure of Your personal information as described herein. You understand that the Company will handle Your information in accordance with applicable Canadian federal and British Columbia privacy laws, including PIPEDA.
1. Introduction
Amy Liu Wellness is committed to protecting the privacy and security of Your personal information. This Policy describes how We collect, use, disclose, and safeguard Your information when You access or use Our Services, including consultations, digital products, subscriptions, and physical Goods.
2. Definitions
Personal Information: Any information that can identify You, including but not limited to: name, email, phone number, billing information, health history, or any other information provided during the use of Our Services.
Services: Functional medicine consultations, coaching, digital courses, subscriptions, and any other health-related services offered by the Company.
Website: https://amyliuwellness.org
Consent: Your agreement, expressed or implied, to allow the Company to collect, use, and disclose Your Personal Information for the purposes outlined in this Policy.
3. Information We Collect
We may collect Personal Information in the following circumstances:
Directly from You: During consultations, account registration, Orders, subscriptions, or when You submit Feedback.
Automatically: When You use Our Website, We may collect data such as IP addresses, browser type, device information, pages visited, and usage statistics.
From Third Parties: Only when necessary to fulfill Services, such as payment processors, healthcare providers, or affiliates, and always in compliance with privacy laws.
Sensitive Information: Health history, lab results, and other personal health information is collected and stored securely, and only used for the purpose of delivering Services.
4. How We Use Your Information
We use Your Personal Information for purposes including, but not limited to:
Providing and managing Services, consultations, and subscriptions.
Processing payments and fulfilling Orders.
Responding to inquiries, feedback, and support requests.
Sending communications regarding Services, updates, promotions, or legal obligations.
Complying with applicable laws, regulations, and professional obligations.
Improving Our Services and Website functionality.
5. Disclosure of Information
We may disclose Your Personal Information in the following circumstances:
To healthcare providers or contractors assisting in the provision of Services.
To payment processors, service providers, or affiliates for operational purposes.
When required or permitted by law, including regulatory authorities or legal processes.
In connection with a sale, merger, or transfer of Company assets (with appropriate protections).
We do not sell or rent Your Personal Information to third parties for marketing purposes.
6. Storage and Security
Personal Information is stored securely on protected servers, encrypted when appropriate.
Only authorized personnel have access to Personal Information for legitimate business purposes.
We implement administrative, technical, and physical safeguards to protect Your data from unauthorized access, use, or disclosure.
While We use best practices, no system can be completely secure; by using Our Services, You acknowledge this inherent risk.
7. Retention of Information
We retain Personal Information only as long as necessary to provide Services or as required by law.
When Personal Information is no longer required, it will be securely deleted or anonymized.
8. Your Rights
As a Canadian resident, You have the right to:
Access Your Personal Information held by the Company.
Request corrections to inaccurate or incomplete information.
Withdraw consent to the collection, use, or disclosure of Your information, subject to legal or contractual obligations.
Request deletion of Personal Information where permitted by law.
File a complaint with Our Privacy Officer or the Office of the Privacy Commissioner of Canada if You believe Your rights have been violated.
Requests can be made in writing to:
Privacy Officer
Amy Liu Wellness
[email protected]
9. Cookies and Tracking
Our Website may use cookies, analytics, and similar technologies to improve user experience, track usage, and understand engagement.
You may disable cookies through Your browser, though some features of the Website may not function properly.
10. Changes to This Privacy Policy
We may update this Policy from time to time. Material changes will be communicated via the Website or email at least 30 days prior to taking effect. Continued use of Services constitutes acceptance of the updated Policy.
11. Consent
By using Our Services, You consent to the collection, use, and disclosure of Your Personal Information as described above. You acknowledge that You have read, understood, and agreed to this Policy.
